Refunds and Terms and Conditions

Terms and Conditions

Unless otherwise agreed, the following standard conditions apply to all bookings at Pukeko Retreat.

Room Rates

Room rates are as listed on the website. Discounts may apply for longer stays. Please contact Pukeko Retreat for further information.


Surcharges may apply for weekends, special events and peak periods, including Christmas, New Years Eve, Easter and school holiday periods.

Bookings by Credit Card Only

The authorised signatory for the credit card must be a registered guest, be present at check-in and provide photo ID. A pre-authorisation transaction will be processed to the credit card in an amount from $250-$1,500 (depending on the length of stay) and will be held as a security bond. Guests who are unable to meet the check-in requirements will not be granted access to Pukeko Retreat. If a credit card is not provided, a cash security deposit is required.


Please note there is no reception desk, however, we provide a Property Manager who will meet you on arrival and departure at Pukeko Retreat. It is essential that you contact us to confirm your arrival time to ensure that you will be able to access Pukeko Retreat.

Check-in and Check-out

Check-in time is 3:00pm on the day of arrival. Pukeko Retreat must be vacated by 12 noon on the day of your departure and left in a clean and tidy state.


The number of guests should not exceed the number stated in the booking, and should never exceed more than seven adults.

Strict No Party Policy

All guests are required to conduct themselves respectfully when staying at the Pukeko Retreat. Pukeko Retreat has a strict ZERO TOLERANCE for parties, functions or excessive noise from guests. Full loss of security deposit and eviction costs will apply.

No Smoking

Pukeko Retreat is strictly a NON SMOKING area. Cleaning costs will apply. You are permitted to smoke outside, provided that all doors and windows remain closed.


Please note that Pukeko Retreat has a NO REFUND policy and the following Cancellation Fees apply:

Changes to Terms and Conditions

Pukeko Retreat may change their terms and conditions from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions. Please check these each time you visit the site.